Frequently Asked Questions (FAQ)
What payment methods are accepted?
We accept a curated selection of secure payment methods for your convenience. All transactions are encrypted and processed safely.
Accepted payment options include:
- American Express
- Diners Club
- Discover
- JCB
- Mastercard
- PayPal
- Venmo
- Visa
If you have questions regarding payment or checkout, our Client Care team is always available to assist.
How can I reach the Client Care Team?
At NORIEH, we are devoted to delivering an exceptional client experience defined by elegance, discretion, and personalized attention. Our Client Care Team is available to assist you with orders, product inquiries, and any questions regarding the NORIEH experience.
Contact Us
Email
admin@norieh.com
Phone
888-333-3333
Mailing Address
NORIEH Client Care
P.O. Box 440085
Miami, FL 33144
United States
Hours of Operation
Monday – Saturday
8:00 AM – 8:00 PM (EST)
Sunday: Closed
When will I get my order?
All orders are processed within 2 business days.
Each order is carefully verified and packaged by hand, ensuring the utmost care from preparation to dispatch. We believe the experience should feel considered from the very beginning.
Is shipping complimentary?
Yes. Complimentary shipping is offered on all orders.
Shipments are sent via UPS Ground, providing reliable and secure delivery.
When can I expect my order to arrive?
Once shipped, orders typically arrive within 3–7 business days.
Please note:
- Orders shipping to Puerto Rico, Alaska, and Hawaii may require additional transit time due to location and carrier routing.
Tracking details are provided once your order has been dispatched.
A Note on Care & Delivery
Every Norieh order is prepared with intention — from verification to packaging — so it arrives exactly as it should. If you have any questions regarding shipping or delivery, our Client Care team is always available to assist.
What is the return policy?
Returns are accepted within 30 days of purchase.
To be eligible, fragrances must be returned in their original condition, with all packaging intact. This ensures every piece in our collection meets the standards of care our clients expect.
How do I return an order?
Clients may return their order by shipping it to:
Norieh
P.O. Box 440085
Miami, FL 33144
We kindly ask that you obtain a shipping receipt with a tracking number for your records, as Norieh is not responsible for returns lost in transit.
What happens once my return is received?
Once your return arrives, it will be carefully inspected.
Approved returns are then processed and refunded to the original payment method.
Please allow a short processing period following inspection for the refund to appear, depending on your payment provider.
Are return shipping costs covered?
Return shipping expenses are not reimbursable.
A $25 return processing fee is applied to all approved refunds. This reflects the care involved in verification, handling, and inspection.
A Note on Care
We want every Norieh fragrance to be chosen with confidence. If you have questions before or after placing an order, our Client Care team is always available to assist.